eNPS
eNPS helps you measure employee loyalty and engagement - a key to a successful workplace.
What is eNPS?
How is eNPS calculated?
The eNPS (Employee Net Promoter Score) is calculated by asking a simple question: "How likely are you to recommend your employer to a friend or acquaintance?" Employees respond on a scale from 0 to 10.
Respondents are divided into three groups: ambassadors (9-10), passives (7-8) and critics (0-6). To get the eNPS value, the percentage of critics is subtracted from the percentage of ambassadors. The result provides a quick overview of employee loyalty and engagement.
Measure eNPS with SimplyPUlse
Simple and effective measures of employee loyalty.
- See eNPS scores over time
- Distribution of responses
- See comments on replies
- Compare between segments
Quick and easy to respond
The eNPS question is sent out via email, SMS or push notification. Employees can choose how they prefer to receive the survey.
The question consists of two parts:
- A scale from 0 to 10, where they indicate the probability that they would recommend the employer.
- Possibility to leave a comment to provide additional feedback.
Why measure eNPS with SimplyPulse?
Gain valuable insights with minimal effort
Flexible
With SimplyPulse, you can easily customize how and when the eNPS questions are sent out. Choose your target groups, decide if you want to delay sending to new employees, and set the number of reminders. You can send the questions via email, SMS or as push notifications - all to suit your needs and maximize response rates.
Simple
eNPS measurement with SimplyPulse is convenient for both administrators and employees. No login is required to take the survey - questions can easily be answered directly via email, SMS or push notification, regardless of the device the employee is using.
Get started quickly
The eNPS questions are prepared in the SimplyPulse portal. All you need to do is set up when and how often they will be sent out, activate the survey and let the system do the rest.
Features and functions
Smart tools for insightful eNPS surveys
- Always anonymous
- Start and end dates
- Determine frequency, e.g. twice a year
- Decide the day of the week and time of the mailing
- Flexible reminders
- Set maximum response time to survey
- Possibility to delay the survey for new employees
- Personalized language settings (Swedish and English)
Why measure eNPS?
Measure loyalty to build engagement
eNPS is a powerful tool for measuring employee loyalty and understanding their workplace experience. By continuously monitoring eNPS results, you can identify strengths and areas for improvement in your organization. Listening to your employees' feedback builds trust and creates a culture of openness and engagement.
Understand your employees' experience better
With eNPS, you get a quick and clear temperature measurement of how your employees feel and whether they would recommend the company. This provides invaluable insights to help you create a workplace where employees feel good and perform at their best.
Quick insights - big improvements
Regular eNPS surveys allow you to act quickly on employee feedback and make changes that make a real difference. This not only boosts wellbeing but also helps build a stronger and more successful company.
Yes, the eNPS survey in SimplyPulse is always anonymous. This provides opportunities for employees to share their honest feedback and experiences.
You can set the number of unique users required to view results. We recommend that at least 5 unique users should be required to view the results for a segment.
During the trial period, it may be helpful to reduce this number to 3 to facilitate the evaluation of the service.
All data is stored on secure servers in Sweden.
All login to SimplyPulse, both via computer or via the app, is done with two-factor authentication.
There is no requirement for employees to log in to receive the surveys. If you log in, you can choose how you want to receive the surveys, email, SMS and / or push notification, but if you choose nothing, you will receive in the way set by the administrator.
Surveys can be sent out via email, SMS and push notification. Users can choose how they want to receive the surveys. As an administrator, you decide which sending methods will be available.
If you want to receive surveys via push notification, you need to download the SimplyPulse app and log in.
We support all functions in Swedish and English.
The administrator can choose the languages to be available and the time zone to be used.
Please contact us if you wish to display questions in more languages.
Segments are the way in which results and insights can be shown for parts of the company. Examples of segments can be:
- Departments
- Localities
- New employees
- Permanent employees
- Hourly workers
- E.g.
The segments to which a user should be linked are set in the portal (by the administrator), but can also be set when importing users (by SimplyPulse).
Only administrators can edit and create surveys. Administrators can see all results from surveys both in total and broken down by segment.
Managers can see results for the segments they are assigned to manage. It is possible to have multiple managers for the same segment.
New users can be added to the portal in two different ways:
- Manually by administrator
- Via file import (e.g. excel) by SimplyPulse
Normally, all users are imported at start-up, and then changes such as terminations and new hires are handled manually by the administrator.
The import also creates all segments, which saves a lot of time compared to doing this manually.
A user needs a name, e-mail address and a unique ID (e.g. employee number) to be added to the portal. We also recommend that the start date of the company is given to be able to filter surveys in the best way.
Users can enter their mobile phone number if they wish to receive surveys via SMS.
Want to know more or get started measuring eNPS?
Fill in your contact details and we will get back to you!
You can also reach us at info@simplypulse.io